Privacy Policy | Caesars Casino

Information we may collect

When you use Caesars Casino, we may collect information that identifies you, relates to your account or helps us operate the website securely. The information collected depends on the services you use, the information you provide and the requirements that apply to online gambling services. We aim to collect information that is relevant to the purposes for which it is used.

Account and identity information

This may include your name, date of birth, residential details, contact details, account login information and player preferences. We may also record communications sent to customer support, feedback, complaints and other information needed to manage your account or resolve questions.

Verification information

To confirm identity, age, eligibility and account ownership, we may request verification documents or supporting information. These materials may include identity documents, proof of address, source-of-funds information or other details needed for account checks. We may use this information for responsible gambling, anti-fraud, security and legal purposes.

Payment and transaction information

We may handle records about deposits, withdrawals, bets, wins, losses, balances and other transactions. Payment providers may process card, bank or other payment details on our behalf. We may receive confirmation or limited payment information from those providers, while sensitive payment details may be handled directly by the relevant payment service.

Device, technical and usage information

When you browse or use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location, access times and information about how you interact with the site. This helps us maintain performance, identify unusual activity and improve the player experience.

Cookies and similar technologies

We may use cookies, pixels and similar technologies to remember preferences, keep you signed in, support essential functions, understand website usage and help present relevant communications. Some cookies are necessary for the site to work, while others support analytics, performance or marketing. You can manage or delete cookies through your browser settings. Disabling certain cookies may affect some website features.

How and why we use information

Personal information may be used for the purposes below. We use information where it is reasonably connected with operating the service, protecting players and the website, meeting obligations or communicating with you.

To create, maintain and administer your player account.
To process deposits, withdrawals, bets, account activity and other transactions.
To verify your identity, age, account ownership and eligibility to use the service.
To carry out security, anti-fraud, anti-money-laundering and risk checks.
To detect, prevent and investigate suspicious, unlawful or unauthorised activity.
To provide customer support, respond to enquiries and manage complaints.
To operate, maintain, troubleshoot and improve the website, games and related services.
To understand website usage, test features and personalise parts of the player experience.
To send service messages about your account, transactions, security, changes or important notices.
To send promotional communications where permitted and where you have provided required permission or another lawful basis applies.
To support responsible gambling measures and identify activity that may require attention.
To comply with legal, tax, accounting, court and record-keeping requirements.

We may also use information to protect the rights, property, safety and security of players, staff, service providers and the website. We may combine information collected from your account, your use of the website and relevant service providers where this is necessary for the purposes described in this policy.

Where marketing preferences are available, you can choose whether to receive promotional messages. You can usually unsubscribe by using the link in a marketing email or by contacting support. If you opt out of marketing, we may still send essential messages about your account, transactions, security or changes to the service.

Sharing, security and retention

We may share information with trusted parties that help provide, secure or administer the service. These parties may include payment providers, identity and verification services, technology providers, hosting and security providers, customer support teams, professional advisers and other operational suppliers.

We may also disclose information where necessary to prevent fraud, investigate suspected unlawful activity, protect safety or comply with a valid legal request. Service providers are expected to handle information only for appropriate purposes and to apply suitable safeguards. Some providers may process information in another country. Where this occurs, reasonable steps should be taken to protect information in line with applicable privacy requirements.

We use administrative, technical and organisational measures intended to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure systems and staff or supplier requirements. No internet transmission or electronic storage system can be guaranteed to be completely secure. You should use a strong password, keep login details confidential and contact support promptly if you believe your account may have been compromised.

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

If you link to another website, payment service or third-party platform, that service may have its own privacy policy and terms. We recommend reviewing the relevant third-party information before providing personal details. This policy does not control how independent providers handle information outside the Caesars Casino website or services.

Your privacy rights and requests

Depending on the circumstances and the privacy rules that apply, you may have rights concerning the personal information we hold about you. These rights may be subject to reasonable exceptions, identity checks, legal requirements, security needs or records that must be retained.

Access: request information about the personal data we hold about you and, where appropriate, a copy of that data.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: request deletion of your personal information where it is no longer needed or where deletion is otherwise available.
Marketing consent: withdraw consent to promotional communications at any time.
Cookie choices: manage or remove cookies through your browser settings, subject to the effect this may have on website functions.

To exercise your data rights, request access, correction or deletion, withdraw consent to marketing, ask a privacy question or request help with your preferences, contact support@caesarscasino.best. Please provide enough information for us to understand your request and confirm that it relates to you or your account.

We may ask for reasonable verification before releasing, changing or deleting information to protect against unauthorised requests. Some information may need to be retained for legal, security, dispute or record-keeping purposes, so a deletion request may not always result in complete removal.

We aim to respond to valid requests within a reasonable timeframe. If a request cannot be completed, or an exception applies, we will explain this where appropriate. You may also have the right to raise a privacy concern with a relevant privacy authority or seek other available remedies under applicable Australian requirements.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The updated version will be made available on the website, and the effective date or other notice may be updated where appropriate. We encourage you to review this page periodically so you understand how information is handled.